WORKROOM STUDIO POLICIES

ARRIVAL AND CHECK IN

Show up ready to clock in. The door locks five minutes after class starts and no late entries are allowed once the workout begins. You won’t lose your class credit and can use your app to reschedule.

CLASS CANCELLATION POLICY

Life happens, just cancel early when you can. You can cancel or switch your class up to 10 hours before start time with no penalty.

If you cancel within 10 hours, there is a $15 late cancel fee. If you do not show up, there is a $20 no show fee.

We want you to keep your class credit because we actually care about you hitting your fitness goals. These small fees simply help keep classes full and make sure every reformer gets used.

If something unexpected comes up, message us in the app before class and we will do our best to help.

WAITLIST POLICY

If a class is full, add yourself to the waitlist. Spots open up more often than you’d think, even right before class starts.

When a spot opens, the first person on the waitlist will receive a text message inviting them to claim the spot. You will have 15 minutes to reply and confirm before the system moves on to the next person in line.

This process continues all the way up until class time, so keep an eye on your phone if you are hoping to get in last minute. Texts are only sent between 5:30 AM and 10 PM to keep things respectful.

Your credit is never used until you are officially added to the class. Once you are in, normal cancellation and no show policies apply.

BOOKING WINDOWS

Members get first pick. You can book up to 4 weeks in advance. Non members and class pack holders can book up to 2 weeks out.

FILMING AND PHOTOS

We are all for capturing your hard work. Just check with the front desk before filming and make sure your neighbors are comfortable being in the shot. And of course, tag us when you post.

MEMBERSHIP CYCLES AND CANCELLATION

Your membership renews based on your personal start date. Classes reset every month and do not roll over.

All memberships have a three month minimum commitment and automatically continue month to month after that.

After your three month commitment is complete, you can cancel directly in the Workroom app under My Memberships. Just make sure to cancel at least seven days before your next billing date to avoid being charged for the next month.